Customer Service Representative - Edina Liquor
About The Position
The position of year-round part-time liquor store Customer Service Representative at the various Edina Liquor store locations requires you to run a point of sale (POS) register, provide prompt and courteous customer service, assist in keeping store clean and assist management as needed. Must be able to interact with customers in a professional, courteous and helpful manner. This position also assists with delivery & sales support. When assistance is necessary, this position provides support running an e-commerce point of sale (POS) system, monitoring, receiving, and processing online customer orders, answering questions over the phone, & delivering orders throughout the City of Edina. This is a part-time position that may work a flexible schedule 12 - 20 hours per week. This schedule may include days, nights, weekends and holidays. (Average minimum six weekend shifts per month (Friday - Sunday). PTO - Employee earns one hour of sick and safe time for every 30 hours worked.
Requirements
- Candidates must have high school diploma or GED.
- Be at least 18 years of age.
Nice To Haves
- Prior retail liquor or at least two years of general retail experience preferred.
Responsibilities
- Provides superior customer service to all customers who walk through our liquor operations
- Greets customers in a professional, courteous and friendly manner
- Provides superior customer service to every customer
- Answer phones promptly, directs calls and takes phone messages
- Utilizes the point of sale system for every transaction
- Ability to handle and manage cash
- Performs retail and customer service activities as needed
- Assists with day-to-day operations of the liquor stores, including, stocking shelves on the sales floor and filling product in the beer cooler, and displaying of merchandise
- Assists with in-store displays and signage
- Supports maintaining overall appearance of the store
- Offers product recommendations
- Aids with carry outs
- Completes general janitorial duties as assigned
- Develop and maintain professional relationships with all levels of staff
- Organizes and maintains stock rooms and overstock products
- Assists with incoming deliveries
- Assist with deliveries of a wide variety of items to different addresses and through different routes
- Assist with answering phone inquiries regarding online ordering and delivery
- Assist with loading, unloading, preparing, inspecting, and operating a delivery vehicle
- Assist with utilizing the e-commerce point of sale system
- Performs other duties as assigned
Benefits
- PTO - Employee earns one hour of sick and safe time for every 30 hours worked.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
