Bilingual (English & Québec French) - Customer Service Representative

Sunbelt Rentals, Inc.•Quebec, QC

2d•Onsite

About The Position

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Sunbelt’s Customer Service Representative is equipped for success so we can make it happen for our customers. The Customer Service Representative is empowered to provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. This position is considered the company’s front line contact with the customer and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers. A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!

Requirements

Customer service experience in either a call center environment or a dedicated customer service department
PC systems and typing skills (CRM, email, chat)
Supporting others to “get things done”
Fluency in both English & French
Proficiency in English is necessary to effectively communicate with clients and colleagues across North America, respond to English inquires and ensure clear internal collaboration with our team.

Nice To Haves

Wynne or AS400
Equipment rental or construction industry experience
Wynne or AS400
Equipment rental knowledge
Construction industry knowledge

Responsibilities

Provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items.
Act as the company’s front line contact with the customer.
Do whatever is necessary to satisfy the customer’s needs and requests.
Exemplify the Sunbelt Promise of reliability, availability and ease to our customers.