Customer Service Representative

IDEX Corporation•St. Paul, MN

20d•$42,500 - $63,700

About The Position

The position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services, taking customer orders, and handling and resolving complaints.

Requirements

High school diploma or equivalent
Ability to use computer and computer systems, to process and verify information, and to resolve conflicts or negotiate.

Nice To Haves

Attention to detail-Job requires being careful about detail and thorough in completing work tasks.
Dependability- Job requires being reliable, responsible, dependable, and fulfilling obligations.
Teamwork- Job requires working as part of a team with effective communication skills.
Self-control- Job requires maintaining composure, keeping emotions in check, and communicating calmly and effectively in some high-stress situations.

Responsibilities

Communicate with customers by telephone, email, and in person to provide information about products and services, to take or enter orders, or obtain details of complaints.
Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Determine charges for services and send quotes to customers.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Some clerical duties as needed (i.e., filing, data entry, etc.)