Customer Service Representative

PGT Industries•Orlando, FL

5d•$20 - $24•Onsite

About The Position

The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty and service inquiries, coordinating solutions, and ensuring clear, timely communication from first contact through resolution. In this role, you will work directly with builders, contractors, and homeowners while partnering internally with service, sales, and operations teams to drive efficient outcomes and high customer satisfaction.

Requirements

High school diploma or equivalent required
Ability to manage a multi-line phone system
Strong attention to detail and organizational skills
Proficiency in Microsoft Word and Excel

Nice To Haves

2–3 years of previous customer service, scheduling, or dispatch experience preferred
Experience in manufacturing, construction, or service-related industries is a plus
Experience with windows, building materials, or warranty processes is helpful but not required

Responsibilities

Serve as the primary point of contact for assigned customer accounts, providing information and resolving warranty and non-warranty issues
Answer inbound calls and respond to customer inquiries accurately and professionally
Process warranty claims and service requests in a timely manner
Act as a liaison between internal and external stakeholders (field service, sales, plant management, engineering) to resolve order or service issues
Coordinate and schedule service activities, ensuring timely follow-up and resolution
Process payment transactions with a high level of accuracy and confidentiality
Expedite special requests to meet customer timelines and expectations
Maintain a positive, flexible approach when handling challenging situations or customer demands
Perform administrative and clerical duties as needed