Customer Service Representative

FLS Transportation Services (USA) Inc.Oakville, ON
Onsite

About The Position

FLS Transportation Services is currently seeking an experienced Customer Service Representative to join our growing team. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.

Requirements

  • Strong background in providing customer service solutions to clients across North America
  • Ability to prioritize and multi-task in a fast-paced environment
  • High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability
  • Team Oriented
  • 3pl/brokerage customer service experience
  • Order entry and order verification
  • Track & Trace
  • Appointment setting
  • Problem-solving
  • Ability to prioritize & multitask
  • Ability to deal/thrive in stressful situations

Responsibilities

  • Supporting all service requirements of assigned FLS Customers to exceed expectations
  • Identifying the service requirements and information required for each Customer shipment
  • Entering all relevant shipment data and information into FLS’s TMS
  • Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS
  • Problem-solving Customer specific issues from the point of order placement through to completion
  • Updating Customers with shipment status updates as required
  • Pro-actively communicating any service issues or delays to Customers
  • Maintaining the highest level of professionalism when dealing with any FLS Customers
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