Customer Service Representative

FLS Transportation Services (USA) Inc. • Oakville, ON

7d • Onsite

About The Position

FLS Transportation Services is currently seeking an experienced Customer Service Representative to join our growing team. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.

Requirements

• Strong background in providing customer service solutions to clients across North America
• Ability to prioritize and multi-task in a fast-paced environment
• High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability
• Team Oriented
• 3pl/brokerage customer service experience
• Order entry and order verification
• Track & Trace
• Appointment setting
• Problem-solving
• Ability to prioritize & multitask
• Ability to deal/thrive in stressful situations

Responsibilities

• Supporting all service requirements of assigned FLS Customers to exceed expectations
• Identifying the service requirements and information required for each Customer shipment
• Entering all relevant shipment data and information into FLS’s TMS
• Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS
• Problem-solving Customer specific issues from the point of order placement through to completion
• Updating Customers with shipment status updates as required
• Pro-actively communicating any service issues or delays to Customers
• Maintaining the highest level of professionalism when dealing with any FLS Customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed