Customer Service Representative
About The Position
Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions. Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals. Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew. Translate, transcribe when possible. Take care when handling company assets and be aware of costs associated with damage. Complete accurate cash handling transactions, manifests, and labelling. Operate machinery in accordance to operational policies and standards. Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially. Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures.
Requirements
- At least 18 years old
- High School Diploma or G.E.D.
- Valid US work Authorization
- Able to speak, read and write in English
- Flexible schedule to work weekends, holidays & overtime
- Basic Math Skills: Adding, Subtracting, Division, and Multiplying
- Computer Literate
- Common sense and organized
- Mental capacity to make quick and rational decisions
- Effective communication skills and good listening skills
- Able to multi-task and carry out duties in a fast-paced environment
- Able to read & comprehend reference materials, instructions, policies & procedures
- Drug screening required at time of hire
Responsibilities
- Assist customers with fare quotes
- Perform boarding gate functions
- Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
- Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
- Translate, transcribe when possible
- Handle company assets with care and be aware of costs associated with damage
- Complete accurate cash handling transactions, manifests, and labelling
- Operate machinery in accordance to operational policies and standards
- Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
- Read, interpret, and comprehend reference materials, instructions, policies & procedures
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
