Customer Service Representative

3M•Maplewood, MN

1d•Onsite

About The Position

Collaborate with innovative 3Mers around the world. Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The impact you will make in this role As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: You will lead customer satisfaction through proactive customer interactions via the phone, email, and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues. You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this, you will need to interact with sales reps, pricing teams, and the customer to ensure pricing, product, and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies. You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams, and technical support areas to address customer needs. You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities, and priorities.

Requirements

Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
Two (2) years of experience engaging, servicing or selling to customers, clients, or direct experience in a Customer Service role in a private, public or government environment
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Provide education and work history, either by uploading a resume or entering the information into the application fields directly.

Nice To Haves

Currently within the 3M GBS Customer Service Organization (including as a contract worker)
Experience working with customers in the 3M Transportation & Electronics Business Group
Experience in ERP and CRM systems (SAP and Salesforce)
Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
Ability to follow through with commitments and show concern for the needs of others
Excellent oral and written communication, including presentation skills
Clear and conceptual thinking ability; excellent judgment and discretion
Prefers to stay busy with a full workload and enjoys meeting challenges
Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Responsibilities

Lead customer satisfaction through proactive customer interactions via the phone, email, and chat.
Proactively respond to customer inquiries and creatively resolve complex daily issues.
Drive successful customer order management activities by processing orders accurately and ensuring timely delivery.
Interact with sales reps, pricing teams, and the customer to ensure pricing, product, and order accuracy.
Coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status.
Work with AR and Disputes areas to help manage returns and exchanges according to company policies.
Implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams, and technical support areas to address customer needs.
Build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries.
Comply with corporate policies, procedures and security standards while performing assigned duties.
Contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.