Customer Service Representative (Per Diem, Variable Shift)

Adventist Health•Montebello, CA

3d•$24 - $30•Onsite

About The Position

Provides excellent customer service to patients, employees and guests. Collects admission information from customers. Coordinates general aspects of care, as pertinent to role. Communicates to appropriate department all emergency calls per established duties. Records service requests.

Requirements

Hospital Fire and Life Safety (HLFS): Required

Nice To Haves

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Customer service call center experience: Preferred

Responsibilities

Answers phones and greets clients in a friendly, caring and professional manner at all times.
Provides communication, facilitation, coordination, and documentation of all reported issues, utilizing excellent customer service skills and professional telephone etiquette at all times.
Accurately records and posts transactions.
Works with other office staff to ensure accuracy of client records.
Ensures calls are successfully forward to desired recipient (department, office, etc.).
Assists with patient admittance.
Obtains correct demographic information, updated consent forms, insurance card copy, birth date of patients to ensure correct registration.
Completes admitting paperwork for Medicare and other insured clients.
Enters service requests.
Documents and dispatches work orders in accordance with established policies and procedures to ensure timely resolution of all reported problems.
Ensures all calls have been properly followed through and appropriately re-directed when needed.
Answers and responds to the Emergency Phone according to hospital policies and procedures.
Verifies and updates on-call lists.
Performs other job-related duties as assigned.