Customer Service Representative

Rhenus Logistics • Plainfield, IN

19d • Onsite

About The Position

This role focuses on improving the customer service experience, fostering customer engagement, and facilitating organic growth by ensuring overall customer satisfaction and loyalty. The representative will be responsible for timely communication regarding customer inquiries and issues, collaborating with colleagues, and maintaining operational standards.

Requirements

• Bachelor’s degree in business administration or related field
• Strong troubleshooting and multitasking skills
• Good communication skills and etiquette, both verbal and written
• Ability to multitask and prioritize
• Detail oriented, responsible and accountable
• Ability to maintain goal-oriented focus in a busy work environment
• Good understanding of customer deliverables and the impact of failure / cost of poor quality
• Strong analytical and problem-solving skills and able to establish logical practical solutions
• Strong people skills
• Computer literate with good numeric skills
• Customer service orientation
• Able to work additional hours as required based on operational needs
• Microsoft office experience

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth while ensuring the overall satisfaction and loyalty of all customers.
• Ensure all customer emails are acknowledged within 2 hours of receipt with resolution to question/concerns within 24 hours.
• Communicate any delays to operations management and/or customer.
• Work with other CSRs to assist on their customers when required.
• Take ownership of customers issues and following problems through to resolution; escalate to management when required.
• Ensure the monthly invoicing is completed as per prescribed schedule.
• Maintain a clean, safe, and healthy work environment by establishing, following, and enforcing standards and procedures.
• Demonstrate our culture and Rhenus values in the daily operations.
• Track additional services requested by clients.
• Assist operations with claim records.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level