Customer Service Representative
BrandsMart•Kennesaw, GA
•Onsite
About The Position
The Customer Experience Representative (CER) will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CER must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.
Requirements
- Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials
- Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required.
Nice To Haves
- Prior retail and/or customer service experience is preferred.
Responsibilities
- Operate cash terminals and verify purchase price
- Process payments
- Clean and maintain cash office
- Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management
- Knowledge of BrandsMart USA return and exchange policies
- Handle all customer inquiries quickly in a courteous and efficient manner
- Provide a solution with minimum supervision
- In specific locations, receive and document customer repairs.
- Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center
- Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
- Assist customers with delivery related inquiries
- Provide a solution with minimum supervision
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
