Customer Service Representative

ZO Skin Health • Omaha, NE

3d

About The Position

The Customer Service Representative will provide exceptional customer service to ZO Skin Health customers, both internal and external. This role involves interacting with a wide variety of customers via telephone (inbound and outbound), email, online chat, or in person to respond to questions related to product orders and to support the Customer Service email account. The representative will ensure customer account setup and order deadlines are met timely and accurately, field customer questions and complaints, and escalate issues as appropriate. Maintaining customer accounts and records of customer interactions, including details of inquiries, complaints, or comments, is crucial. The role also requires partnering with internal stakeholders regarding order and shipping details for promotions and special offers, and maintaining the confidentiality of customer information.

Requirements

• Minimum of 2 years’ experience in customer service.
• Excellent verbal and written communication skills, including active listening.
• Strong computer skills, utilizing the Microsoft suite and multiple applications simultaneously.
• Demonstrated service focus, problem solving, decision making and time management.
• Strong willingness to learn and follow detailed instructions.
• Must demonstrate proficiency with company systems within 90 days of hire.

Nice To Haves

• Enterprise resources planning (ERP) and warehouse management systems (WMS) experience.
• Skincare, cosmeceutical or pharmaceutical industry experience.

Responsibilities

• Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat or in person to respond to questions related to product orders, and support the Customer Service email account.
• Ensure customer account setup and order deadlines are met timely and accurately.
• Field customer questions and complaints, escalating issues as appropriate.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints or comments.
• Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
• Maintain confidentiality of customer information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed