Customer Service Representative

Marmon Holdings, Inc.•Arlington, TX

15d•Onsite

About The Position

The Customer Service Representative interacts with customers via phone and email to provide pricing quotes, enter sales orders, and respond to other customer inquiries. Candidates must be an enthusiastic communicator, thoughtful listener and dedicated team player with the desire to grow and succeed.

Requirements

One to two years of related sales experience and/or training; or equivalent combination of education and experience
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Quality Management - Looks for ways to improve and promote quality
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
Computer Skills including MS Word, Excel, and Internet Explorer.

Nice To Haves

College degree preferred

Responsibilities

Primary contact for customer service requirements
Handle sales inquiries, orders and customer communications
Pricing stock inventory items as well as cut to size parts
Accurately entering quote/order information into the computer system
Perform outcalls to develop orders
Sourcing non-stock (buyout) items to fulfill customer’s requirements
Communication with customer throughout the order fulfillment process
Expedite and trace customer orders
Maintaining positive relationships with established customers
Communication with management and other employees to facilitate customer satisfaction and further sales
Aware of sourcing alternatives – mill lead times in the purchasing of stock and non-stock items