Customer Service Rep(07104) - 12221 Pacific Avenue

Domino's Franchise•Tacoma, WA

3d•Onsite

About The Position

The Customer Service Representative is a team-oriented, hourly store team member who greets customers, answers phones, takes orders, prepares pizza, and provides customer service. The role also involves operating store equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job. The position requires communication and basic math skills, accurate handling of money, and the ability to enter orders using a computer keyboard or touchscreen. Most tasks are performed standing, with continuous use of the hands and frequent reaching and bending. The role includes working around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and varying indoor and outdoor temperatures. Some tasks involve lifting deliveries weighing up to 50 pounds and occasional stair or ladder use.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to perform tasks while standing and to use hands continuously during the day.
Ability to lift and stock cases weighing up to 50 pounds onto shelves as high as 72 inches.
Ability to work around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped quarters, and changing temperatures.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

Greet customers and provide excellent customer service.
Answer phones and receive and process telephone orders.
Prepare pizza and other products.
Operate store equipment.
Stock ingredients from delivery areas into storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.