Customer Service Representative

BGE Indoor Air Quality Solutions Ltd.•Prince George, BC

6d•Onsite

About The Position

BGE Indoor Air Quality Solutions has been in business for over 50 years, providing filtration, controlled environment testing, and indoor air quality services to customers nationwide across various industries. The company prides itself on its people who are dedicated to creating clean and healthy indoor environments. The Customer Service Representative is a key position responsible for ensuring customer satisfaction and supporting daily warehouse operations. Approximately 75% of the role involves customer service tasks such as front desk support, order processing, and handling customer inquiries. The remaining 25% is dedicated to warehouse support, including order picking, unloading trucks, operating pallet jacks, and performing general warehouse duties.

Requirements

Ability to perform customer service duties including greeting customers, assisting with inquiries, placing orders, and order pick-up.
Proficiency in processing sales orders, quotes, returns, and other reporting requirements.
Capability to provide product consultation and direction to customers.
Skill in engaging with supply chain teams to resolve product inquiries, inventory, and order issues.
Ability to coordinate with warehouse teams for timely order shipment.
Experience in following up on order status and communicating updates to customers.
Competence in communicating with sales teams and other departments to meet customer needs.
Willingness to assist with warehousing duties such as shipping, receiving, loading/unloading, picking/packing, and warehouse organization/housekeeping.

Responsibilities

Provide customer service support, including greeting customers and assisting them with inquiries, placing orders, and order pick-up.
Process sales orders, quotes, returns, and other reporting requirements.
Provide product consultation and direction to customers.
Engage with the supply chain team to address product inquiries and resolve inventory and order questions.
Coordinate with the warehouse team to ensure orders are shipped in a timely manner.
Follow up on order status and communicate order updates to customers.
Communicate with the sales team and other departments to meet customer needs.
Assist with warehousing duties including shipping and receiving, loading and unloading orders, picking and packing orders, and organization and housekeeping of the warehouse.