Customer Service Representative

Pinnacle Propane • Payson, AZ

3d • Onsite

About The Position

Alliant Gas (powered by Pinnacle Propane) provides propane fuel and related equipment to residential, commercial, and wholesale customers, including the sale and lease of propane storage tanks. At Alliant Gas/Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses. We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support for propane and underground utility operations. This position is responsible for handling incoming customer inquiries, processing payments and billing activities, scheduling deliveries and service calls, maintaining accurate customer records, and coordinating dispatch activities. The Customer Service Representative works closely with customers, drivers, service technicians, and branch personnel to resolve issues, ensure timely service, and support daily branch operations. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to delivering a positive customer experience while maintaining compliance with company procedures and safety standards.

Requirements

• High School diploma, GED or equivalent training and experience
• 2+ years of accounting experience
• Strong research skills, attention to detail, organizational skills
• Courteous clients contact skills
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Ability to work in a start-up environment
• Working knowledge of Microsoft Office & general computer skills
• Must be able to read, write, understand and speak the English language.
• Ability to abide by all DOT rules and regulations.
• Ability to read, analyze, and interpret documents, manuals, and reports.
• Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community.
• Consistently demonstrates cooperative, team-oriented behavior.

Nice To Haves

• Bilingual Preferred

Responsibilities

• Answer all incoming calls relating to the retail propane and underground utility business
• Act as internal sales for incoming calls
• Perform daily Branch Processes and Procedures
• Maintain adequate systems (CIS.) knowledge
• Resolve customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Ensure the safekeeping of Company funds and property, personnel practices, security, sales, and record keeping procedures
• Document calls and issue work orders when necessary
• Schedule and dispatch bobtail delivery or service technicians
• Process monthly billing for all customers
• Receive and log payments from customers and apply to customer accounts
• Contact delinquent customers to secure payment
• Enter customer information in the database
• Process credit card payments
• Maintain customer files
• Provide daily, weekly and monthly reports as required by management
• Propane Dispensing
• Able to lift, carry, or push up to 60lbs.
• Maintain a professional image and superior customer service
• Maintain the Office and facility housekeeping appearance

Benefits

• medical, vision, dental insurances, amongst others
• Life Insurance
• A paid day off to give back to the community and make a difference
• Generous PTO and company holidays
• Retirement Savings Plan: Employer contributions to help you save for the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED