Trucking Insurance - Customer Service Representative

Truck Writers • Blaine, MN

4d • Onsite

About The Position

Our growing agency is looking for an individual with insurance experience to join our team as a Customer Service Representative. We need an organized individual who can handle phone requests and correspondence with agency clients and carriers in a timely fashion. The successful candidate for this role will have strong communication and organization skills.

Requirements

• High school diploma/GED required
• Prior experience in a customer facing role required
• 1+ year of experience in the insurance industry
• Ability to multi-task
• Ability to prioritize high volume of workload
• Ability to remain professional and courteous with clients at all times
• Excellent verbal and written communication skills
• Skilled in working collaboratively with a team in a professional manner on a daily basis

Nice To Haves

• Associate's or Bachelor's degree preferred
• Active Property and Casualty Insurance license preferred, or the ability to obtain within 30 days if not already licensed

Responsibilities

• Initiate, screen, and prepare change/endorsement requests
• Check in all policy documents for accuracy and deliver to clients via client portal or mail
• Issue Certificates of Insurance as requested
• Order and interpret Motor Vehicle Reports and any client-related documents
• Handle telephone requests and correspondence with agency clients
• Maintain all client activity in the agency automation system (Applied Epic)
• Utilize discretion and independent judgment
• Other functions may be assigned as business conditions change

Benefits

• 401(k) Retirement Plan
• Health Insurance w/ contribution to HSA or FSA
• Dental Insurance
• Group Life Insurance
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED