Bi-Lingual Customer Service Representative (English & Spanish Required)

TEKsystems•Houston, TX

10d•$20 - $24•Hybrid

About The Position

The Client is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care and leverage data and technology through the Client Assistant—a powerful tool that supports physicians with holistic insights into each member’s health history. This approach enables better care at lower costs while delivering exceptional value to those who need it most. As a Customer Experience Agent, you are the first point of contact and the trusted voice of the Client for our Medicare Advantage members. You play a critical role in building trust, providing reassurance, and delivering empathetic, efficient service during moments that matter most.

Requirements

Bilingual: English & Spanish (required)
Strong empathy and interpersonal communication skills
Customer service and customer support experience (call center or healthcare preferred)
Ability to provide technical and account-related support
Customer-service-oriented mindset with strong problem-solving skills
Familiarity with health insurance or Medicare Advantage is a plus

Responsibilities

Respond to inbound calls from Medicare Advantage members with accurate, timely, and compassionate support
Address and resolve complex inquiries related to benefits, claims, enrollment, and clinical services
Advocate for members while collaborating closely with internal teams to ensure complete issue resolution
Demonstrate a customer-first mindset by actively listening, de-escalating concerns, and tailoring solutions to individual needs
Navigate internal systems and tools efficiently while maintaining a strong human connection during every interaction
Document member interactions thoroughly and provide feedback to help drive process and experience improvements
Adhere to all operational policies, HIPAA, and regulatory requirements to protect sensitive member information