Customer Service Representative

Zerorez Inc•Addison, TX

21d•Onsite

About The Position

ARE YOU ENERGETIC, COMPASSIONATE, AND ABLE TO TAKE ON MULTIPLE RESPONSIBILITIES AT ONCE? Then you are AWESOME and just the kind of person we are looking for to join our team as a Customer Support Representative at Zerorez! This position will be working in our Dallas Base. Zerorez is the revolutionary carpet cleaning services franchise that is changing the way homeowners and property managers think about clean carpets. Unlike traditional carpet cleaning companies that use a method of hot water extraction using soaps and detergents and harsh chemicals that get left behind in the carpet fibers, Zerorez® uses our patented Powered Water® which is a water based, non-toxic cleaning agent that leaves no soil-attracting residue behind. Our Powered Water® is able to remove embedded dirt, reduce dry time, and makes spots much less likely to reappear. We understand the true nature of a raving fan and strive to make each appointment an experience that is unsurpassed in the service industry. Is customer service dead? You may call us old fashioned, but we believe customers deserve to be treated like family. From the rock stars that answer the phone to the team at your doorstep, we all share the same passion to make our customers happy. Our guarantee is much more than a service warranty; it is our commitment to WOW customers. Zerorez® is an Equal Employment Opportunity employer. Individuals seeking employment at Zerorez® are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Requirements

Upbeat, friendly personality.
Strong phone and verbal communication skills.
Strong written communication skills
Previous experience in a customer support role.
Ability to multitask and handle high-stress situations
Ability to handle a multi-line phone system with previous call center experience preferred.
Ability to sit for long durations.
Ability to adapt to changes quickly.
Familiarity with Microsoft Office Products and Google Products such as Chrome, Gmail, and Drive familiarity.
Familiarity with the area and ability to route based on most efficient and time-saving methods.
Must have reliable transportation to arrive to work

Nice To Haves

Sales experience (preferred)
Must be flexible - schedule will vary based on business needs. Some Saturday work required. We are closed on Sunday.

Responsibilities

Communicate effectively with customers and fellow employees in the field using various methods of technology.
Field inbound calls and emails, and text messages in order to book reservations, reschedules, customer concerns, and cancellations.
Make outbound calls to customers to follow up with online inquiries, lost sales, and annual customer courtesy calls.
Educate customers on products and processes.
Sell appointments on the phone.
Other administrative duties as assigned by the Business Manager