Customer Service Representative

TTEC • Melbourne, FL

4d • Onsite

About The Position

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

As a Customer Relationship Center (CRC) Customer Service Representative, you'll be the trusted voice our customers rely on—delivering exceptional service, resolving questions with confidence, and creating positive experiences with every interaction. Using the tools and resources available, you'll make a meaningful impact by helping customers find the right solutions quickly and professionally.

Requirements

• A high school diploma or GED
• A minimum of one year of experience in customer service and/or sales
• Strong written and oral communication skills with all levels of the organization
• Strong customer service, interpersonal, and relationship-building skills
• Strong organizational, time management, planning, problem-solving, and multi-tasking skills
• Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision
• The ability to demonstrate a high degree of professionalism

Nice To Haves

• Experience with FMC360 or Customer Contact systems is a plus

Responsibilities

• Deliver exceptional customer service by responding to inquiries, resolving concerns, and providing timely, accurate solutions.
• Build positive relationships with customers and dealership partners through professional, empathetic, and effective communication.
• Use available tools, knowledge resources, and CRM systems to research issues, document interactions, and ensure accurate case management.
• Make outbound calls as needed to gather information, provide updates, and communicate resolutions.
• Listen actively, ask thoughtful questions, and guide conversations to efficiently identify customer needs and resolve issues.
• Collaborate with internal teams to research complex inquiries, share information, and deliver the best possible customer experience.
• Participate in team meetings, training sessions, and continuous learning opportunities while contributing ideas to improve processes and service delivery.
• Meet quality, productivity, and service goals while promoting products or services when appropriate and helping create an outstanding customer experience.
• Provide support across a variety of topics, including vehicle features and technology, mobile app assistance, warranty questions, account inquiries, and general brand information.
• Help customers find solutions, strengthening relationships between customers and dealerships, and delivering experiences that build confidence, satisfaction, and brand loyalty.

Benefits

• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Traditional 401(k) Retirement Plan
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement and Training & Development Programs (Percepta College)
• Employee Assistance Program (EAP)
• Employee Discount Program
• Award-winning Employee Rewards Program (Perci Perks)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED