Customer Service Representative

Weiman Products LLC•Gurnee, IL

10h•$45,000 - $65,000•Hybrid

About The Position

PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands, including Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Wright’s, Stone Care International, Urnex, Five Star, and Micro-Scientific, are preferred choices among consumers and seasoned professionals alike. At PBB, we seek to hire employees who bring a level of engagement, drive, and performance that pushes business forward. We work together and are motivated by positive results, while continuously thriving in a scrappy environment. We believe our greatest assets are the talented and passionate employees who are motivated by our purposeful work. Our company may be 60 years old, but the real growth is just getting started.

Requirements

1-2 years of experience of Customer Service skills
Successfully implementing time management skills and multitasking
Proven ability to take initiative.
Proven ability working with various team members across the corporation.
Proven ability for organization skills
Possesses excellent verbal communication skills.
Can easily navigate computers and CRM systems.
Uses creativity and ingenuity to find solutions for customers.

Responsibilities

Handle all customer calls, emails, correspondence, and PO’s.
Obtain high levels of accuracy and attention to detail.
Work cross-functionally with other internal team members to obtain necessary information to fulfill critical order and consumer inquiries in a time-sensitive manner.
Work with a sense of urgency and purpose to ensure quality while meeting consumer and customer expectations.
Support colleagues and customers in a multi-site environment through email and phone.
Maintain professionalism and composure in potentially stressful situations while supporting team members and customers.
Proactively multi-task to support customers, order inquiries, and assist with the sales team to ensure timely delivery and updates to all.
Maintain and implement spreadsheets to support orders and prioritization of customers to ensure proper lead times.
Communicate regularly with team members on orders and customer support.
Responsible for all order entry and order updates including lead times and tracking information.