Customer Service Representative

J J McDonnell & Co Inc•Elkridge, MD

13d•$19 - $22•Onsite

About The Position

The Customer Service Representative is responsible for delivering exceptional service to both Foodservice and National Retail customers through accurate order processing, product allocation, inventory updates, and proactive communication. This role blends customer service, sales support, and data entry functions to ensure efficient operations and customer satisfaction. This position requires proficiency in ERP systems (SeaSoft preferred), the Cut & Dry application, working in customer portals and Microsoft Office, along with the ability to manage multiple priorities in a fast-paced environment.

Requirements

High School Diploma or GED required
3–5 years of experience in customer service, sales support, or order fulfillment—preferably in seafood, food distribution, or logistics a plus
ERP system experience (SeaSoft preferred).
Working knowledge of Microsoft Office Suite (Excel, Word, Outlook).
Excellent verbal and written communications skills.
Bilingual in English/Spanish a plus.
High accuracy in data entry and order verification.
Strong verbal and written communication skills.
Able to prioritize and manage multiple tasks while maintaining attention to detail and time sensitivity.
Able to manage a large volume of detailed work with accuracy.
Strong analytical, problem-solving, and organizational skills.
Team-oriented with strong collaboration skills.
Ability to work collaboratively with cross-functional teams.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Handle inbound/outbound calls, emails, and walk-in customer interactions professionally.
Address inquiries, complaints, and special requests promptly.
Maintain accurate and organized customer records.
Proactively promotes additional products to existing customers.
Accurately enter and verify orders, adjustments, and credits in SeaSoft and customer ERP systems.
Maintain current pricing lists and promotional details.
Generate reports on active orders, shortages, inventory status, and sales trends.
Complete high-volume data entry projects as assigned.
Coordinate with transportation and operations to ensure timely deliveries.
Collaborate with warehouse and inventory teams for allocation decisions.
Participate in cross-training across sales, retail, and operations.
Process customer orders from entry to delivery, ensuring accuracy and timeliness.
Allocate products based on specifications, availability, and fairness across accounts.
Verify and update customer order guides, pricing, and cost changes.
Recommend and process product substitutions when necessary.
Use Cut & Dry to manage orders and assist clients.
Operate Microsoft Office Suite (Excel, Word, Outlook) efficiently.
Learn and adapt to new software tools quickly.
Monitor Will-call window
Assist customers and account managers with pick up orders
Collect payment
Answer phone calls and monitor orders inbox
Enter orders
Log product return and complaints
Organize/file paperwork
Address inquiries, complaints and special requests from customers and account managers
Review daily reports and stay up to date with seafood news
Dispatch late delivery driver
Assist other departments such as warehouse, transportation and sales with special requests
Process specialty orders (e.g., catfish) including label printing and proper communication regarding production coordination
Occasionally go into warehouse to grab pick up orders
Assist National Retail Team with pricing and allocation
Invoice completed orders and send invoices to customers if required
Communication (shift change) huddles.