Customer Service Representative

Dixon Valve•Twinsburg, OH

13d•Onsite

About The Position

The Dixon Group is looking for a Customer Service Representative to join their team in Twinsburg, OH. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping customers find the right solutions. As a key member of the team, the representative will assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service with every interaction. They will play an important role in ensuring customer satisfaction and upholding Dixon’s reputation for quality and reliability. The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, their mission is to provide real solutions for their customers while fostering a supportive and collaborative work environment. The Dixon Group values the contributions of its Military Veterans and proudly employs its nation’s heroes.

Requirements

High school diploma or equivalent required.
2–5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred).
Excellent communication skills—both written and verbal.
Strong organizational skills with the ability to multitask.
Proficiency in Microsoft Office applications.
A professional attitude, strong work ethic, and commitment to delivering great service.
Mechanical aptitude and curiosity to learn about technical products

Nice To Haves

Experience in hose & fitting, fluid power, or industrial distribution industries is a plus.

Responsibilities

Communicate with customers via phone, email, and internal systems to provide timely, accurate support.
Process orders and coordinate shipments to ensure smooth delivery.
Handle customer concerns and determine the best way to resolve issues.
Collaborate with team members to manage accounts and projects.
Maintain a strong understanding of company policies and product offerings.
Contribute to a positive, team-oriented environment.