Customer Service Representative

Airtron•Frederick, MD

13d

About The Position

Welcome to Airtron Careers! Airtron is looking for new team members to join us! We are more than just a heating and air conditioning installer and service provider, we are a family of hard-working, dedicated, and happy technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives, and more. Being an Airtron team member is rewarding and exciting, and every day we get to see our customers smile. We have earned our reputation for excellence. We are proud to work at Airtron, whether it’s in Ohio, Texas, Indiana, Maryland, North Carolina, or Tennessee. Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Customer service skills
Sales promotion knowledge
Installation knowledge
Communication skills
Credit card processing
Service plan offerings
Appointment scheduling
Refund processing
Data entry
Email utilization
Text message utilization
Ability to route manpower and resources
Ability to follow up on permits and inspections
Ability to reschedule services
Complaint resolution
Knowledge of consumer laws
Ability to follow location initiatives
Ability to inform and educate customers
Ability to make recommendations
Ability to develop improvement plans
Adherence to company policies and procedures
Adherence to safety policies

Responsibilities

Answers phones, schedules customers and assists customers with any/all inquiries.
Provides customer services relating to sales, sales promotions, installations and communications.
Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Follows location initiatives and proactively informs and educates customers.
Makes recommendations and in some cases develops improvement plans in response to customer surveys.
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned.