Customer Service Representative - Bilingual Spanish

Walker Tape Co • West Jordan, UT

2d • Onsite

About The Position

The Customer Service Representative will support the company’s domestic and international customers via telephone and email by addressing inquiries, resolving complaints, and placing orders. We strive to make working at Walker Tape an awesome experience. Our team is full of exceptional individuals who we genuinely value.

Requirements

• 2+ years customer service experience required.
• Bilingual - Spanish required.
• Professional-level speaking, reading, and writing skills required.
• Excellent communication skills, both verbal and written, including active listening.
• Sales or outbound calling experience.
• Empathy skills to support the challenges of our diverse customers.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Pro-active problem-solving skills.
• Ability to manage challenging situations and conversations.
• Openness to coaching for professional success, as well as growth and development.
• Ability to work the assigned schedule, onsite and on time (7:30 a.m. – 4:00 p.m., Monday – Friday)
• High school diploma or equivalent.

Responsibilities

• Communicates with and supports customers via telephone and email.
• Establish rapport and demonstrate empathy with customers, making them feel valued.
• Strong sales and persuasion skills, with the ability to identify customer needs and offer suitable product solutions.
• Conducts outbound calls to current and potential customers to share product information, follow up on leads, and drive sales opportunities.
• Assisting customers with professionalism.
• Meeting/exceeding business metrics.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Effectively use internal resources, such as computer systems, online resources, and business partner relationships, to arrive at the right solution for the customer.
• Demonstrating excellent customer service skills with perseverance to resolve issues and process transactions accurately.
• Track and report customer feedback
• Performs other duties as assigned.

Benefits

• We cover 90% of premiums for medical (including option for HDHP with HSA), dental, vision insurance.
• We cover 100% of premiums for $50,000 life insurance policy for you, and $10,000 for your spouse and each of your dependents.
• Voluntary Life Insurance
• Short Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) retirement plan with 3% Employer Contribution, no Employee Contribution required!
• Opportunities for bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED