Customer Service Representative
About The Position
Gill Hauling is seeking a Customer Service Representative to join our team and provide top-notch support for our customers. The ideal candidate is a problem solver with excellent communication skills who thrives in a fast-paced environment. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.
Requirements
- Strong verbal and written communication skills
- Ability to multitask and work in a fast-paced setting
- Proficiency in Microsoft Office and customer service software
- Problem-solving and conflict-resolution skills
- High school diploma or equivalent
Nice To Haves
- Previous customer service experience preferred
- college degree a plus
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Provide accurate product and service information
- Resolve customer issues efficiently and professionally
- Maintain customer records and update account information
- Collaborate with other departments to address customer concerns
- Follow company policies and procedures to ensure customer satisfaction
Benefits
- Competitive salary & performance bonuses
- Health, dental, and vision insurance
- Paid time off & holidays
- Career growth opportunities
- Employee discounts & perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
