Healthcare Customer Service $24/HR

TEKsystems•Boston, MA

2d•$22 - $25•Onsite

About The Position

IMMEDIATE HEALTHCARE CUSTOMER SERVICE OPENINGS OPPORTUNITY TO WORK FOR ONE OF THE LARGEST HEALTHCARE OPERATION COMPANIES IN THE AREA. This is a Contract to Hire position based out of Boston, MA. This is a fully onsite position in Boston, MA. The pay range for this position is $22.00 - $25.00/hr. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Requirements

2 years of call center experience or healthcare administration experience
Excellent communication skills
Ability to manage inbound calls
Microsoft Office proficient

Responsibilities

The Customer Service Center answers call for the main published phone numbers for our hospitals and over 300 medical practices in the U
Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service
Responding to requests to page staff members and retrieving executed pages
Changing the current paging status as requested by the holder of the pager
Responding to requests from staff regarding department on-call schedules Database and directory updates
Maintaining the ability to multi-task and toggle between multiple screens seamlessly
Processing various Codes / Emergency calls in an accurate manner
Responding to all telephone inquiries for patient information, which may include handling confidential information
Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. The job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact.