Healthcare Customer Service $24/HR

TEKsystems•Boston, MA

6d•$22 - $25•Onsite

About The Position

IMMEDIATE HEALTHCARE CUSTOMER SERVICE OPENINGS OPPORTUNITY TO WORK FOR ONE OF THE LARGEST HEALTHCARE OPERATION COMPANIES IN THE AREA. FULL TIME POSITION WITH ROOM FOR ADVANCEMENT. The Customer Service Center answers call for the main published phone numbers for our hospitals and over 300 medical practices in the U. Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. The job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact.

Requirements

2 years of call center experience or healthcare administration experience
Excellent communication skills
Ability to manage inbound calls
Microsoft Office proficient

Responsibilities

Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service
Responding to requests to page staff members and retrieving executed pages
Changing the current paging status as requested by the holder of the pager
Responding to requests from staff regarding department on-call schedules
Database and directory updates
Maintaining the ability to multi-task and toggle between multiple screens seamlessly
Processing various Codes / Emergency calls in an accurate manner
Responding to all telephone inquiries for patient information, which may include handling confidential information
Determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact.