Customer Service Representative
AmeriServ Financial Bank•Johnstown, PA
About The Position
This role involves processing paperwork, maintaining confidential files, and operating a computerized word processing system to produce various documents. The representative will handle general telephone inquiries, direct customers, and prepare/execute loan-related documents. Responsibilities also include issuing proceeds checks and performing administrative duties for consumer, commercial, and mortgage lending.
Requirements
- Ability to process paperwork.
- Skill in establishing and maintaining files and records.
- Proficiency in operating a computerized word processing system.
- Ability to perform clerical duties like typing, filing, and recording.
- Good telephone and customer service skills.
- Ability to prepare and execute documents.
- Familiarity with loan processing and administration.
Responsibilities
- Process paperwork related to departmental activities.
- Establish and maintain files and records, including confidential ones.
- Operate a computerized word processing system to produce letters, reports, forms, and other printed documents.
- Perform various clerical duties, such as typing, filing, and recording.
- Answer telephone and respond to general inquiries.
- Direct customers to the appropriate area.
- Prepare and execute documents such as notes, disclosures, rescissions, and checklists.
- Issue proceeds checks.
- Perform duties related to the processing and administration of existing loans in consumer lending, commercial lending, and mortgage lending.
- Perform all other related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
