Customer Service Representative- Full-Time

AVL Animal Urgent Care • Asheville, NC

3h • Onsite

About The Position

AVL Animal Hospital & Urgent Care is seeking an Urgent Care Customer Service Representative to join their new team in Asheville, North Carolina. The hospital is opening in the summer of 2026 and will be equipped with full in-house labs, ultrasound, and digital radiography. The role involves working flexible weekend and weekday urgent care hours.

Requirements

• Previous veterinary reception experience required
• Strong communication skills
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Responsibilities

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Schedule appointments and maintain and update appointment calendar
• Keeping clients informed of wait times
• Comforting and reassuring clients in times of duress
• Receiving and managing incoming calls
• Assist in reviewing estimates and clarifying payment options, including processing payments.
• Balancing the cash drawer/keeping the daily report up to date
• Obtaining client written documentation, including consent forms
• Relaying basic medical information to clients as directed by a veterinarian or technician
• Assisting the triage process by escalating client emergencies
• Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot as needed
• Following safety procedures
• Other duties as assigned

Benefits

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage are available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, your spouse, and eligible dependents is available
• Paid time off / holidays
• Health Savings Account available
• Short-term disability available
• Supplemental critical illness and accident plans are available
• Uniform allowance
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed