Full Time Customer Service Representative

First National Bank•Sandusky, OH

2d•Onsite

About The Position

The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. Tellers and all Branch team members are always expected to act professionally, conduct business ethically avoid conflicts of interest and act in the best interest our clients and FNB.

Requirements

Basic math and computer skills.

Nice To Haves

Great attention to detail
effective communication
problem solving while giving excellent customer service
High School diploma or equivalent
previous cash handling or customer service experience preferred.
Must be available to work 2-3 Saturdays a month.
Ability to work at other branches as needed.
Customer service skills
Communication skills
Attention to detail and accuracy
Organization and time-management skills
Problem-solving and decision-making skills
Professionalism and dependability
Ability to maintain confidentiality
Ability to work collaboratively with others

Responsibilities

Process routine customer transactions including deposits, withdrawals, payments, and check cashing
Maintain responsibility for cash drawer and follow proper balancing procedures
Act as a resource to identify and resolve client servicing issues
Build Client Rapport
Provide excellent client service to all FNB clients
Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
Ensure a confident tone that reassures the client we will follow up with resolution
Greet and welcome every client as they enter the branch; acknowledge by name, if known
Assist clients in achieving their financial goals and objectives by having Quality Conversations referring to business partners.
Address client issues or concerns; engage branch management when needed to provide full solutions for clients
Help create and establish a business relationship between the Branch manager and the client
Engage the Branch Manager when faced with complex client account issues
Answer the phone within the Branch professionally, promptly, and pleasantly
Other duties as assigned
Ensure compliance with security and audit procedures
Adhere to all applicable policies and procedures
Participate in team meetings –daily huddles
Understand goals and objectives for the branch
Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings
Provide answers and assistance for client questions/concerns, utilizing resources within the branch