Customer Service Representative (CSR) - The Nest

Fanshawe Student Union • London, ON

8d • Onsite

About The Position

The Customer Service Representative (CSR) at The Nest is a dynamic, multi-functional role responsible for delivering exceptional customer service and supporting operations in both back of house (BOH) and front of house (FOH) areas. This includes tasks such as cashiering, food preparation, and dishwashing. This entry-level position upholds Fanshawe Student Union’s high standards for food quality, sanitation, teamwork, and guest experience while adapting to a fast-paced hospitality environment. Weekend or holiday work is possible.

Requirements

• High school diploma or GED required.
• Fanshawe College Work Study eligibility preferred.
• Previous restaurant or café experience an asset.
• Ability to adapt to fluctuating service volumes and work under pressure.
• Willingness to be cross trained across all hospitality stations.
• Strong interpersonal and communication skills.
• Knowledge of safe food handling, hygiene, and sanitation practices.
• Ability to handle customer concerns professionally and respectfully.
• Basic computer literacy (MS Word, Excel, email).
• Strong work ethic, positive attitude, and professional appearance.

Nice To Haves

• Fanshawe College Work Study eligibility preferred.
• Previous restaurant or café experience an asset.

Responsibilities

• Provide friendly, prompt, and professional service to all guests.
• Take accurate orders and communicate effectively with kitchen staff.
• Operate point of sale equipment and process debit, credit, and cash transactions.
• Follow all cash handling and balancing procedures.
• Prepare food items according to recipes, portion standards, and food safety requirements.
• Support grill operations, kitchen prep, and station specific menu production.
• Maintain familiarity with menu items, specials, and allergen information.
• Follow safe food handling, hygiene, and temperature control procedures.
• Clean and sanitize dishes, utensils, equipment, and kitchen tools.
• Operate dishwashing equipment safely and efficiently.
• Support kitchen cleanliness, waste management, and recycling procedures.
• Maintain cleanliness according to daily routines and hygiene standards.
• Float between Hospitality locations to meet staffing needs.
• Assist with training new staff when required.
• Attend scheduled meetings and training sessions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED