Customer Service Representative

Martin Environmental Services•Dothan, AL

9d•Onsite

About The Position

Martin Environmental Services is looking for a goal-oriented, customer-focused Customer Service Representative to provide support to our customers. This role involves receiving incoming calls and messages, assisting customers from beginning to solution, and serving as a customer advocate by solving problems and engaging appropriate departments. The representative will utilize authorized systems to gather and update customer records, and maintain a positive work atmosphere.

Requirements

Excellent verbal, written, and analytical skills
Computer skills-Navigation, MS office, Typing, Multi-Screen system
Professional and polite phone etiquette
Ability to multi task.
Ability to react well under pressure.
Focuses on solving conflicts and listening to others without interrupting.
Ability to manage difficult or emotional customer situations and respond promptly and appropriately to meet company standards.
High School Diploma or equivalent.
Two years of prior work experience handling customer service via telephone.
Legally eligible to work in the United States.
Must successfully complete pre-employment testing.
Must be able to read and speak the English language well enough to communicate, understand, and respond to questions, directions, traffic signs, signals and training.
Frequent sitting and/or standing, and computer use
Ability to multitask
Occasional walking, bending, and reaching

Nice To Haves

Ability to Relocate: Dothan, AL 36303: Relocate before starting work (Required)

Responsibilities

Receive incoming calls and/or messages from customers and assist each customer from beginning to solution.
Communicate effectively and clearly.
Serve as customer advocate by solving problem and engaging the appropriate departments and people within organization as needed.
Utilize authorized system to gather information, provide information, and update customer records.
Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with all employees, co-workers, and management.
Other duties as assigned.