Customer Service Representative
About The Position
National Seating & Mobility (NSM) serves a special mission by providing team members the opportunity to directly impact clients' lives through dedicated care for their unique needs. Whether the mobility needs are simple or complex, NSM focuses on providing 360-degree Complex Mobility Solutions, which may involve customizing power wheelchairs, ensuring home independence and safety, or servicing equipment. With locations in over 200 cities and Canada, NSM is consistently growing and poised for expansion and development, offering meaningful experiences for learning and growth. NSM seeks mission-driven team members who exemplify their HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.
Requirements
- High School Diploma or G.E.D.
- Communication Proficiency
- Computer Proficiency
- Organizational Skills
- Customer/Client Focus
Responsibilities
- Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
- Order management, coordinating with branch staff, clients, clinicians, and care givers.
- Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
- Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.
Benefits
- Paid Time Off
- Company paid holidays
- Health, Dental, Vision, & Life Insurance
- 401k Company Match
- Tuition reimbursement and Education Assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
