Customer Service Representative

Englert Inc.•Perth Amboy, NJ

19h•Onsite

About The Position

Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department and FSC.

Requirements

High School Diploma or GED required.
Must have good client/customer focus.
Must have excellent problem-solving skills.
Must be organized and detail oriented.
Must have good communication skills, both written and verbal.
Must be willing to work in a team environment.
Should be well versed in Microsoft Office, Excel, etc.
Experience navigating in ERP systems
Prior customer service experience

Nice To Haves

AS or AA degree preferred
Spanish is a plus

Responsibilities

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Enter customer orders/collect payment from walk-in customers
Scan necessary POD documentation into ERP system.
Processes customer orders/changes/returns according to established department policies and procedures.
Log and track RMAs (Return Material Authorization) from customers and inform the quality, manufacturing and senior management teams as needed
Works closely with the credit department to resolve disputed credit items.
Follow up and track down on customer credit resolution
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer’s service expectations.
Check availability of inventory or production
Provide information to logistics personnel and / or outside field service personnel related to arranging freight and picking up orders.
Solicit information from sales representatives if information is required
Other functions as assigned and necessary, these will include limited administrative tasks that are involved in meeting customer’s needs
Review customer requests: missed shipments etc.
Able to navigate in ERP system and find information regard inventory levels, manufacturing, and shipping forecast.
Download data from ERP system in excel to setup documents to support customer needs