Lead Customer Service Representative (Career Opportunities)

Destination Pet, LLC • Burbank, CA

1d • Onsite

About The Position

Destination Pet is seeking a Customer Service Representative for their Bow Wow Bungalow location. This role is ideal for someone who loves pets and people, and can effectively manage multiple tasks including phones, customer interactions, and maintaining a clean environment. The company aims to provide exceptional care and create a welcoming atmosphere for pets and their owners, revolutionizing the pet industry with a focus on community and innovation.

Requirements

• Must be a people-person and a pet-person.
• Solid communication skills (phone, in-person, email).
• Comfortable with multi-line phones and computer systems.
• Ability to remain calm under pressure and maintain professionalism.
• Problem-solving skills.
• High school diploma or equivalent required.

Nice To Haves

• Previous experience in customer service or retail.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcoming pet parents and their pets.
• Answering phones and multi-tasking.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs.
• Handling cash and card transactions and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures.
• Keeping the lobby clean and welcoming.
• Supporting other team members.
• Other duties as assigned.

Benefits

• Full Time Health Benefits
• 401K
• Discounted Pet Insurance
• Access to earned wages anytime with DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED