Customer Service Representative (Career Opportunity)

Destination Pet, LLC

6d • Onsite

About The Position

Destination Pet is seeking a Customer Service Representative for Wagsworth Manor Pet Resort. This role is ideal for someone who loves pets and people, and can manage multiple tasks effectively. Destination Pet is a growing company in the pet industry, offering a range of services including day care, boarding, grooming, training, and veterinary services. Their mission is to elevate the love and lives of pet families by providing exceptional care and making pets feel at home.

Requirements

• Must be a people-person and a pet-person.
• Solid communication skills (phone, in-person, email).
• Comfortable with multi-line phones and computer systems.
• Ability to remain calm under pressure and maintain professionalism.
• Problem-solving skills.
• High school diploma or equivalent required.
• Must be able to stand, walk, climb stairs, and lift 40 lbs.
• Availability on evenings, weekends, and holidays required.
• Willingness to work with cleaning supplies, pet hair, and "accidents".

Nice To Haves

• Previous experience in customer service or retail.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcoming pet parents and their pets.
• Answering phones and multi-tasking.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs.
• Handling cash and card transactions and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures.
• Keeping the lobby clean and welcoming.
• Supporting other team members.
• Other duties as assigned.

Benefits

• Full Time Health Benefits
• 401K
• Discounted Pet Insurance
• Access to earned wages anytime with DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED