Customer Service Representative for AAA Harrisburg

AAA Central Penn • Harrisburg, PA

23h • Onsite

About The Position

AAA Member Specialist – Start Here. Grow Here. Make Someone’s Day Here. Starting at $17.65 per hour! At AAA Central Penn, we’re all about making life easier for our members—and creating a workplace where you can grow, connect, and actually enjoy the people you work with. We take service seriously, but we don’t take ourselves too seriously. If you can bring positive energy, solve problems on the fly, and make someone’s day better before your coffee needs a refill, you’ll fit right in. Here, you’ll do meaningful work without feeling stuck in a “same thing, different day” routine. One moment you may be helping a member plan their next road trip, and the next you’re supporting the community, learning a new service, or celebrating a team win. It’s customer service with variety, purpose, and a team that knows work is better when people feel included and appreciated. If you’re looking for a role that helps you build real-world skills, meet new people, and be part of a company with a trusted name, this could be a great next step. Think of it as a place to start strong, learn a lot, and be part of something that matters to people.

Requirements

• High school diploma or equivalent.
• Customer service or sales experience preferred.
• Already a Notary Public in PA or willing to obtain within 12 months.
• Ability to pass and maintain PA State Police background clearance for PennDOT work.
• Strong communication skills across in‑person, phone, chat, and email channels.
• Active listening skills and the ability to make sound decisions.
• Flexibility to adapt to changing situations.
• Comfort using various computer systems.

Responsibilities

• Supporting membership sales, renewals, and account maintenance.
• Processing maps, EZPass, TripTiks, merchandise sales, and similar services.
• Guiding members toward our travel and insurance agents.
• Becoming a Notary Public (we’ll help you with the required steps).
• Performing PennDOT title and license transactions.
• Taking passport photos and handling International Driver’s Permits.
• Referring members to additional AAA services and products.
• Maintaining our high service standards.
• Greeting and assisting members with professionalism and warmth.

Benefits

• Generous, front-loaded PTO
• 1 personal day
• 8 paid holidays, including Christmas Eve and New Year’s Eve.
• Medical, Dental, and Vision benefits
• Health Savings Account with a AAA contribution
• Flexible Spending Accounts
• 401(k) with up to a 6% company match, fully vested with your first contribution
• Company-paid Life Insurance
• Long-Term Disability
• Earn up to 3 extra PTO days by volunteering and getting involved with AAA Cares
• Tuition Reimbursement
• Free AAA Premier Membership
• Discounts on travel, branch services, car batteries, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED