Customer Service Representative

Bourne's Energy • Morrisville, VT

22h • Onsite

About The Position

This role involves providing outstanding customer service, fostering trust, and growing customer satisfaction. The ideal candidate will be an effective communicator, able to work and grow in a fast-paced environment, and willing to learn new skills and adjust to changes quickly. They should be open to feedback, possess solid computer and multi-tasking skills, and have the flexibility to work Saturdays during the heating season. The position offers competitive compensation and industry-leading benefits, with weekly pay.

Requirements

• Experience in providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
• Effective communicator who understands the importance of listening and being empathetic
• Able to work and grow in a fast-paced work environment
• Willing to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• Flexibility to work Saturdays during the heating season
• One year of previous customer service experience including computer work is preferred.

Nice To Haves

• A high school diploma or equivalent is preferred.

Responsibilities

• Courteously answer incoming telephone calls and assist walk-in customers.
• Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participates in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross-training within the department and offering assistance as needed.
• Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Benefits

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term Disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees