Customer Service Representative

Nassau Financial Group • Town of East Greenbush, NY

7d

About The Position

Primary point of contact for servicing our life and or annuity business. 
Responsible for providing service for the entire policy life cycle.  Responsible
for continuous blocks of telephone coverage servicing clients and advisors. 
Responsible for resolving any inquiry presented by responding in a courteous,
efficient and accurate manner.  Charged with providing a first-class customer
experience, which meets regulatory guidelines and supports the company's wealth
management strategy.

Requirements

• High school diploma/GED required (associate degree in a business-related field preferred)
• Minimum of 2 years of customer service/call center experience in any industry
• Understands the advisor and policyholders’ expectations and requests; responds in a proficient and proactive manner based upon their needs; acts as a source of information.
• Ability to sign in and be ready to start work shift at designated time.
• Proactive in researching transactions that may not be evident to client thus preventing future inaccuracies.
• Excellent verbal, written and interpersonal skills to interact with internal and external clients.
• Adheres to standards by establishing priorities and working on tasks in the proper order.
• Effective problem-solving skills to research questions using appropriate reference material and peers.
• Effective analytical skills

Nice To Haves

• Annuity or insurance experience a plus.

Responsibilities

• Servicing and/or processing financial and administrative transactions during the policy lifecycle including but not limited to payments, disbursements, in-force illustrations, and claims support.
• Knowledge of, and adherence to the companies' policies and procedures; especially those relating to regulations and controls.
• Serves as a single point of contact.  Receives and resolves complex and/or sensitive customer service inquiries in an accurate and timely manner.
• Responsible for researching, developing, organizing, and prioritizing solutions and options to balance both business and client needs.
• Participates in and/or facilitates various department projects, which impact the customer experience.
• Understands and supports corporate initiatives and distribution relationships as they impact the issuance and servicing of products.
• Works in a team environment.  Extensive training will be provided.
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED