Sr Customer Service Representative

Berkshire Hathaway Energy•Columbia, SC

16h•Onsite

About The Position

BHE GT&S has an exciting career opportunity for a Customer Service Representative 1/2 or Sr at our Greystone location in Columbia, SC. This role involves performing advanced level, very complex transactions, including nominations processing through confirmation and scheduling, while following rules and requirements. The position requires reconciling imbalances and pooling points, providing information timely for reconciliation, and working with customers and less experienced employees to explain company policies, practices, tariff provisions, and transportation procedures. It also involves assisting in customer problem resolution, monitoring customer activities for compliance with tariff provisions, and maintaining documentation of gas receipt and transportation activity. The role includes participating in specialty projects requiring advanced business and/or system knowledge, managing and providing volumetric information for analysis, and serving as an interface between pipelines and other employees. A key aspect is developing and maintaining relationships with assigned key account customers, acting as the single point of contact for multiple customers, and providing advanced information on company policies, practices, and tariff provisions. Additionally, the role involves providing individualized training on transportation storage procedures and software usage, monitoring customer activities to help them utilize contractual commitments effectively, and working with other business areas to resolve issues impacting a wider array of users. Collaboration with IT Business Analysts to align business needs with technology solutions, providing proactive customer support, analyzing work to eliminate errors and avoid risks, and documenting processes and procedures are also essential. Training internal employees and external customers, and assisting with tasks during system stress are expected. The role contributes to a team-centric work environment based on mutual respect and integrity, supporting the Company's CHAMPION culture.

Requirements

Ability to operate personal computer, including data analysis.
Ability to define problems, collect data and draw conclusions
Ability to communicate effectively, establish rapport and speak persuasively
Ability to negotiate problem solutions
Effective interpersonal skills
Ability to work independently
Considerable experience in gas transportation.

Nice To Haves

Knowledge of transmission pipeline system, facility operations, tariff provisions and service agreements preferred
Knowledge of customer facilities and operations, transportation rules and policies and interconnections preferred
Previous experience with transportation and scheduling of natural gas.
Knowledge of customer facilities and operations, transportation rules and policies, and interconnections.

Responsibilities

Able to work nights, weekends, and holidays on a rotating schedule.
Performs activities to reconcile, review, and monitor the activities required, ensuring the company's obligation to transport natural gas in the pipeline.
Performs advanced level, very complex transactions, including nominations processing through confirmation and scheduling, while following rules and requirements.
Reconciles imbalances and pooling points.
Provides information timely, to allow for any necessary reconciliation.
Works with customers and less experienced employees, to explain company policies, practices, tariff provisions, and transportation procedures.
Assists in customer problem resolution.
Monitors customer activities and ensures compliance with tariff provisions.
Maintains necessary documentation of gas receipt and transportation activity and prepares reports.
Participates in specialty projects requiring advanced to complex business and/or system knowledge, and a mastery of more complex natural gas issues.
Manages and provides timely, accurate, and volumetric information for analysis and decision making.
Serves as an interface between pipelines and other employees, within and without the business area.
Performs at moderate to advanced level, to develop and maintain relationships with assigned key account customers.
Is normally the single point of contact for multiple customers.
Has ability to service all customer requests and to provide advanced information on company policies, practices, and tariff provisions.
Provides assistance and individualized training on transportation storage procedures and software usage, at a moderate to complex level.
Monitor customer activities to assist customers in utilizing contractual commitments effectively, promoting the services use.
Works with other business areas to find resolutions to issues impacting a wider array of users.
Partners with IT Business Analysts to align business needs with technology solutions.
Provides proactive customer support.
Analyzes work to eliminate errors and avoid risks.
Provides documentation of processes and procedure.
Provides training to internal employees and external customers.
In times of system stress, assist with tasks as required.
Contribute to a team-centric work environment based on mutual respect and integrity.
Support the Company's CHAMPION culture, which centers around personal responsibility, continuous improvement and delivering quality for our customers.