Customer Service Representative 1 or 2

Georgia Department of Public Health • White County -Cleveland, GA

1d • Onsite

About The Position

The Georgia Department of Public Health - District 2 is seeking a Customer Service Representative for the White County Health Office. This role is part of a dedicated group of public health professionals who support the mission of protecting the lives of Georgian residents. The position involves interacting with the general public, internal and external customers to provide information and services, and may involve resolving complicated issues and researching policies, procedures, or laws.

Requirements

• High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required (CSR 1).
• High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent (CSR 2).

Nice To Haves

• The ability to read, speak and write Spanish.

Responsibilities

• Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations (CSR 1).
• Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors (CSR 2).
• Initial check in of patients for General Intake, CHC, TRV, and STD clinics.
• Get current address, phone number, insurance card, ID and any necessary documents from patients when checking them in (updating client VHN record).
• Scan records to appropriate file in VHN.
• Schedules Appointments.
• Check MDCD eligibility and GRITS immunizations records, backload as needed.
• Prints GRITS record for Nurse to review.
• Prints VIS Flyer form VHN and give to the patients.
• Monitor the patient waiting area.
• Direct clients to the appropriate clinics within the health department.
• Assist with information for services outside of the health department.
• Receives, screens and directs telephone communications.
• Checks voicemail and return calls periodically throughout the day.
• Interprets and translates health care information for limited English-proficient clients.
• Conveys appropriate translations to client/family regarding various health care programs, guidelines, services, support systems and problems.

Benefits

• 40-hour work week (Monday – Friday)
• 13 paid holidays/yr.
• 3 weeks each of annual & sick leave/yr.
• A defined benefit retirement plan including a 401(K) plan with a matching employer contribution.
• Health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available.
• Medical/childcare spending accounts can be established in addition to deferred compensation – 457.
• Wellness breaks during the workday are authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in each workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED