Customer Service Rep(05395) - 1715 Hwy 78 Suite C

Domino's Franchise • Dora, AL

1d

About The Position

We are seeking a dedicated Customer Service Representative in Dora, United States. The representative serves as a face of the company and helps ensure customer satisfaction through service and support. The role includes answering customer calls, addressing inquiries and resolving issues, providing product information, and documenting customer interactions. It also involves assisting with food preparation, including making pizzas, as needed, and keeping the work environment clean and organized. The representative collaborates with team members during peak hours, handles multiple tasks accurately and efficiently, adapts to changing customer needs, and participates in ongoing training to improve product knowledge and customer service skills.

Requirements

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer skills and data entry.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexible schedule with availability to work on weekends.
• Team player with a positive attitude and willingness to learn.
• High school diploma or equivalent.

Nice To Haves

• Food handling experience or certification.

Responsibilities

• Answer and manage incoming customer phone calls professionally and promptly.
• Assist with food preparation, including making pizzas, as needed.
• Maintain a clean and organized work environment.
• Address customer inquiries, resolve issues, and provide product information.
• Collaborate with team members to support smooth operations during peak hours.
• Handle multiple tasks while maintaining accuracy and efficiency.
• Adapt to changing customer needs and business demands with a positive attitude.
• Document customer interactions and update relevant records in the company system.
• Participate in ongoing training to improve product knowledge and customer service skills.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED