Customer Service Representative

Cintas • Mason, OH

18d • Onsite

About The Position

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Requirements

• 1+ years' customer service experience
• High School Diploma/GED

Nice To Haves

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents
• Bachelor's Degree preferred

Responsibilities

• Answering customer calls and providing prompt issue resolution
• Data entry
• Assisting in account reconciliation
• Preparing reports and invoices
• Processing new accounts and orders
• Making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues
• Occasional miscellaneous projects

Benefits

• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average
• Flexibility with four different medical plan options; one plan is offered at zero cost
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED