Customer Service Representative
About The Position
National Seating & Mobility (NSM) serves a special mission to directly impact clients' lives by providing the best care for their unique mobility needs. Whether the needs are simple or complex, NSM offers customized solutions, such as power wheelchair customization, home independence and safety assistance, and equipment servicing. NSM operates in over 200 cities and Canada and is poised for expansion, offering meaningful growth opportunities. The company seeks mission-driven team members who exemplify their HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.
Requirements
- High School Diploma or G.E.D.
- Communication Proficiency
- Computer Proficiency
- Organizational Skills
- Customer/Client Focus
Responsibilities
- Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
- Order management, coordinating with branch staff, clients, clinicians, and care givers.
- Assist in completion of work orders, which may involve verification of necessary client information, equipment detail entry, and verification of eligibility for funding.
- Perform a variety of data entry and clerical support tasks.
- Assist with physical inventory.
- Accept delivery of goods when necessary.
Benefits
- Paid Time Off
- Company paid holidays
- Health, Dental, Vision, & Life Insurance
- 401k Company Match
- Tuition Reimbursement and Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
