Customer Service Representative- Part-Time
About The Position
Points East Veterinary Emergency Hospital in Fayetteville, North Carolina is currently seeking a Customer Service Representative to join a strong team of ER doctors as we expand and grow in our beautiful 7,000 square foot facility. This is a part-time position with weekend shifts available from 8 AM to 8 PM. Points East Veterinary Emergency Hospital has provided after-hours small animal emergency care to the Fayetteville region for over 30 years, serving over 40 referring hospitals. We benefit from having three sister emergency hospitals, allowing for shared ideas, inventory, staff, and protocols. Fayetteville is North Carolina’s fifth-largest city, experiencing significant growth and known for its art culture, military history, diverse community, and good food. It is conveniently located near Raleigh, Wilmington beaches, and Pinehurst golf courses.
Requirements
- Intermediate computer proficiency
- Basic arithmetic skills
- Ability to maintain confidentiality
- Excellent organizational, time management, and prioritizing abilities
- Personable, empathic disposition
- Capacity to work well during distressing situations
- Ability to sit for extended periods of time and walk intermittently
- Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers
- Ability to stand for extended periods of time.
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation
Nice To Haves
- Strong communication skills
- Ability to work independently, prioritize tasks, and meet deadlines
- Commitment to maintaining the highest standards of accuracy and compliance
- Gets excited about business process improvement
- Always looking to make processes more efficient and effective using technology
- Willing to listen and try new things and other people’s ideas
- Previous veterinary or healthcare experience preferred.
- Familiarity with veterinary software is advantageous
Responsibilities
- Greeting and interacting with clients in a friendly, professional, efficient manner
- Schedule appointments and maintain and update appointment calendar
- Comforting and reassuring clients in times of duress
- Receiving and managing incoming calls
- Assist in reviewing estimates and clarifying payment options, including processing payments.
- Obtaining client written documentation, including consent forms
- Relaying basic medical information to clients as directed by a veterinarian or technician
- Assisting the triage process by escalating client emergencies
- Maintain and update client records and patient information.
- Assist with administrative tasks, such as filing, data entry, and inventory management.
- Address and resolve client concerns or issues promptly and courteously.
- Other duties as assigned
Benefits
- A choice between two medical plans with prescription drug benefits
- Dental and vision coverage are available
- 401(k) Savings Plan with employer match, including immediate vesting
- Life insurance for yourself, your spouse, and eligible dependents is available
- Paid time off / holidays
- Health Savings Account available
- Short-term disability available
- Supplemental critical illness and accident plans are available
- Uniform allowance
- Employee assistance program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
