Customer Service Representative

Copart•Austin, TX

5d•Onsite

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. Copart connects vehicle sellers with more than 750,000 buyers in over 190 countries. We are committed to providing an unmatched experience through our people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional customer service to both internal and external customers. The CSR possesses a thorough understanding of Copart practices to offer solutions that facilitate a unique customer service experience. The primary responsibility is to obtain the release of vehicles from locations such as body shops, other facilities, and residences. This role also includes other office support functions as needed. The CSR is the 'face' of the company, often being the first point of contact for customers. The position may expand to include chat and email customer support. Responsibilities include answering and making calls professionally, with performance measured on call quality (knowledge, professionalism, follow-up timeliness). The focus is on call resolution, utilizing company resources to gather information and provide solutions to meet customer needs. Other duties may be assigned.

Requirements

High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving skills
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

One year of office support experience in a customer service role
Bilingual skills

Responsibilities

Obtain the release of vehicles from body shops, other locations, and residences.
Provide exceptional customer service to internal and external customers.
Answer and place calls in a professional manner.
Focus on call resolution and use company resources to gather information and offer solutions.
Perform other office support functions as needed.
Potentially expand to include Chat and Email Customer Support.
Other duties as assigned.