Customer Service Representative & Accounts representative

Weaver Excavating & Septic LLC•Eustace, TX

1d•$15 - $25•Onsite

About The Position

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their experience with Weaver Excavating & septic in the installation of there septic and also the service work that may have been done at there property. You will process requests that they may have, escalate complaints that they may have to the management, and provide helpful solutions that ensure they have a great customer service experience with our company. You will also be helping to get reviews for the company as well as the sister companies of Weaver. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Requirements

Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Responsibilities

Receive a high volume of inbound calls and emails
Enjoy cold calling customers
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Calling customers from the previous weeks work flow