Customer Service Representative (Start Date ASAP)

TEKsystems•West Dundee, IL

1d•$19 - $19•Onsite

About The Position

We are seeking a friendly, organized, and customer-focused Customer Service Representative to support daily office operations and provide exceptional service to customers through phone, email, mail, and in-person interactions. This role is ideal for someone who enjoys helping others, thrives in a team environment, and can manage administrative tasks while maintaining a high level of professionalism and accuracy.

Requirements

2+ years of customer service experience in a retail, office, or administrative environment.
Proficiency with Microsoft Outlook, Word, and Excel.
Strong communication and interpersonal skills.
Ability to multitask and stay organized in a fast-paced environment.
Strong attention to detail and data entry accuracy.
Professional attitude with a customer-first mindset.

Nice To Haves

Previous office or administrative experience.
Experience working with customer records, order processing, or administrative support functions.

Responsibilities

Serve as a primary point of contact for customer inquiries via phone, email, mail, and in-person interactions.
Handle approximately 30 inbound calls per day, providing timely and professional support.
Process customer orders, requests, and assignments while accurately entering information into internal systems.
Provide customers with pricing, product, and delivery information.
Respond to customer questions and resolve issues in a prompt and courteous manner.
Create and maintain customer records, ensuring all information is current and accurate.
Perform administrative duties including filing, document preparation, word processing, and data management.
Process and prepare paperwork required for auction-related activities, ensuring approvals are obtained when necessary.
Assist with general office functions and support team members with additional projects as needed.