Customer Service Representative
About The Position
Taking 30-40 inbound calls a day in a queue. Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization. Pinpoints needs for modification or changes in program design and administrative procedures. Records employee enrollment in benefits. Explains and interprets more complex aspects of company insurance programs to employees and dependents. Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Requirements
- 1 year Customer Service (in-person customer service is fine)
- Must have patience and compassion
- Computer Skills (able to navigate Office, work through multiple tabs, understand webex)
- Job tenure is heavily factored into hiring decision
Nice To Haves
- Benefits knowledge
- Call Center experience (not required, but is helpful)
Responsibilities
- Taking 30-40 inbound calls a day in a queue
- Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization
- Pinpoints needs for modification or changes in program design and administrative procedures
- Records employee enrollment in benefits
- Explains and interprets more complex aspects of company insurance programs to employees and dependents
- Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
