Customer Service Representative

Blakes Lotaburger•Albuquerque, NM

9d•$17 - $18•Onsite

About The Position

The part-time Customer Service Representative (CSR) will interact with the company’s customers to address inquiries and resolve complaints. The CSR will handle all customer inquiries received by phone, through online reviews, and via the company website. This position reports to the Talent Acquisition & Retention Manager.

Requirements

Blake’s Core Value Champion; Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS
Ideal candidate will have one or more years of customer service experience.
Must be proficient in Blake’s Lotaburger restaurant operations, General Policies & Procedures, and departmental policies and procedures.
Appearance must be professional, neat, clean, and well-groomed.
Must have an expert understanding of communication styles, learning styles, and adult learning methods.
Basic computer skills, including a basic understanding of how to review and create/send electronic mail. Additionally, you must be able to learn Blake’s Lotaburger computer system to assist in reviewing coursework.
Must possess strong teamwork and communication skills.
Ability to read/write/speak in English.
Physical requirements include lift up to 25 lbs. unassisted and 50 lbs. assisted, ability to stand and walk for prolonged periods of time; bend, stoop, climb and reach.
Work well with others in a team environment, often sharing tasks and/or collaborating on solutions
Ability to see and hear
Ability to multitask and work under stressful conditions in a quick-service restaurant environment, dealing with customers and other employees. Tolerate a reasonable amount of stress
Ability to handle difficult and/or sensitive situations either with customers or other employees using tactful, appropriate, and effective communication.
Must be able to pass a pre-employment background check.

Nice To Haves

Bilingual in Spanish/English is a plus.

Responsibilities

Interact with customers via telephone, email, or in person to provide support and information on products or services.
Research customer receipts to determine the appropriate resolution of customer concerns.
Field customer questions and complaints; when a concern is of an urgent nature, forward to the appropriate District and/or Operations Manager.
Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Work closely with the Training Team and TA & Retention Manager to determine patterns of excellence (or issues) at specific stores.
Fully uphold all principles of confidentiality.
Adhere to professional and ethical behavior standards.
Interact in an honest, trustworthy, and respectful manner with employees, visitors, and vendors.
Participate in departmental staff meetings and suggested training opportunities.
Comply with Blake’s Lotaburger policies and procedures.
Perform other related duties as assigned.